We strive to ensure your satisfaction, and as such, all eligible courses purchased on Greek-talk.com are subject to a 14-day refund policy, contingent upon meeting the outlined guidelines. Certain restrictions may be applicable, and certain purchases may only qualify for credit refunds. For a comprehensive understanding of our refund policy, please refer to the details below.

Right of Withdrawal:

In accordance with the law, consumers possess the right to withdraw from a distance or off-premises purchase within 14 days without furnishing any specific reason. This withdrawal period commences from the day the purchase is concluded.

Initiating Refund within the Withdrawal Period:

To exercise your right of withdrawal and request a refund within the 14-day period, please clearly and unequivocally notify us of your decision. Utilize the contact details provided by our customer support.

How to Submit a Refund Request:

If you wish to submit a refund request, kindly contact us via email. Ensure that you provide your order reference ID and your IBAN account ID for efficient processing. Upon receiving your request, we will promptly inform you of the subsequent steps in the refund process.

Upon receipt of your withdrawal request, we will promptly process the refund, which includes the course cost and any standard delivery charges. Reimbursement will be conducted through the same payment method used for the initial transaction.

Exceptions to the Right of Withdrawal:

The right of withdrawal may not be applicable in certain circumstances, such as when the online course has been fully accessed or completed before the expiration of the withdrawal period.

Additional Reasons for Denied Refunds:

We reserve the right, at our sole discretion, to limit or deny refund requests in cases where we suspect refund abuse. This includes, but is not limited to, the following:

• A significant portion of the course has been consumed or downloaded by a student before the refund request was submitted.

• Multiple refunds have been requested by a student for the same course.

• Excessive refunds have been requested by a student.

• Users with reported or banned accounts.

Before making a purchase, we strongly recommend reviewing the terms and conditions, specifically those related to refunds and withdrawals, as provided during the checkout process.